1. Do you offer quantity-based discounts?

Quantity-based discounts begin at orders with totals over $500 and also depend on the quantity quota decided. For more information, please contact our customer service specialists at sales@bridalcookie.com.

2. Does BridalCookie offer cookie designs other than what is shown on the web site?

Yes, we do! We love to customize! You only need to pay a small additional fee for personalized design. Please contact our customer service specialists at sales@bridalcookie.com for more information.

3. Are there any order minimums?

Yes, we request a minimum order of 100 cookies for each design.

4. Can you send me a sample?

You can order a sample of any of our cookies. We give you free sample, but not including shipping cost. To order a sample, contact us at sales@bridalcookie.com or phone number 848 35002434. Samples are typically shipped within 2-4 weeks.

5. How are the cookies shipped?

BridalCookie takes pride in our shipping methods. We use heavy duty corrugated shipping boxes and line them with bubble wrap. Then, we line each layer of cookies with corrugated pads and more bubble wrap. Our packages are distinctly marked fragile and hand delivered to FedEx where they are shipped via FedEx Ground/Home Delivery or FedEx 2-Day Air (depending on the destination location).

6. What if my cookies arrive broken?

Breakage is extremely rare. We are very pleased with FedEx’s track record in handling our packages. However, if any of your decorated cookies arrive completely broken or there is a deviation from the specifications on the Order Confirmation, the damage or error must be reported to BridalCookie via email at sales@bridalcookie.com or phone at (848) 35002434 within 24 hours of receipt of your order.
Only cookies that are broken will be eligible for credit. A photograph of the cookies must be emailed to us, and you must make your package available to FedEx to pick up for re-inspection. If FedEx is unable to retrieve your package, we absolutely cannot issue a refund. We reserve the right to send replacement cookies rather than issue credit should there be sufficient time before your event, as determined by BridalCookie.

7. Will I receive an email order confirmation and tracking information?

Yes! You will receive an order confirmation email immediately after placing an order. Once your order has been shipped from our bakery, we will send you an email containing FedEx delivery and tracking information. Please note that orders placed without an email address will not receive order confirmation emails or delivery and tracking information.

8. How long do the cookies stay fresh?

Each order is baked fresh and decorated about 24 hours prior to shipping. Since our cookies are preservative free, they stay at their peak freshness level for 9 months .

9. Can I specify an exact delivery date?

During the checkout process, you may select from our available delivery dates. We only deliver Monday through Saturday to avoid weekend travel. We recommend choosing a delivery date a few weeks prior to your event (3-4 weeks). Cookies will not be baked until the day prior to shipping regardless of when you place your order.

10. What happens if I enter an incorrect or incomplete destination address?

BridalCookie cannot be responsible for incomplete or incorrect destination addresses. The information that we receive from you is exactly what you type in during the order process. Please review your order confirmation email upon receipt to verify all data. However, in some cases, please write us an email to announce the wrong information as soon as possible.

11. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You will be able to track the progress of your shipment via the FedEx web site.

12. What forms of payment do you accept?

For a secured transaction, we accept online payment only through Paypal. You can easily register a Paypal account. For our customers with a corporate account, we accept payment by check and cash. For more information, please email us at sales@bridalcookie.com.

13. What are the ingredients in the cookies?

Halal Cookie Ingredients: Wheat Flour, Palm Kernel Oil Margarine, Sugar, Almonds, Whole Egg, Salt, Dried Egg White, Color ( FD&C Red 3, Red 40, Yellow 5, Blue 1).

14. Are BridalCookie free of nuts or nut oils?

No. In fact, because all of our cookie dough and/or equipment may contain or may come into contact with nut or nut oils, we recommend that anyone with an allergy to nuts not consume our products.